Shipping policy

Shipping Policy

Last Updated: August 1, 2026

Thank you for shopping with Okufi. We are committed to delivering your orders quickly, safely, and efficiently.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons, promotional events, or holidays, processing times may be slightly delayed.

2. Shipping Time

Inside Dhaka: Estimated delivery within 1–3 business days.
Outside Dhaka: Estimated delivery within 2–5 business days.
Delivery to remote areas may require additional time.

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

3. Shipping Charges

Shipping fees are calculated based on the delivery location and will be displayed at checkout before you complete your purchase.

4. Shipping Coverage

Okufi currently ships across Bangladesh. We may expand our shipping destinations in the future.

5. Order Tracking

Once your order has been shipped, you may receive a confirmation email or SMS with tracking information (where available).

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Okufi is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

7. Failed Delivery

If a delivery attempt is unsuccessful due to customer unavailability or incorrect address information, the order may be returned. Additional shipping charges may apply for re-delivery.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support within 24 hours of receiving your order. We will review your request and arrange a replacement or other appropriate solution if applicable.

9. Shipping Delays

While we strive to deliver all orders on time, Okufi is not liable for delays caused by courier services, natural disasters, government restrictions, or other circumstances beyond our control.